We Design and Build the Right
Infrastructure for Your Business.
Esteps Technologies helps you to leverage state-of-the-art technology for a high return on your investment. We analyze every aspect of your IT infrastructure: processing capacity, networks, security capabilities, interconnectivity, and shared systems. We implement an infrastructure that achieves results:
- Increased productivity. Your employees are more productive when your systems are fast and available.
- Improved service levels. Your IT infrastructure is up and running, enabling business continuity and uninterrupted service.
- Best and most cost effective IT design, requiring minimum service.
- Heightened security. Protect your intellectual property and privacy.
- Improved scalability. Your new system grows with your company.
- Increased flexibility. Change or add to your systems with little or no downtime.
We provide solutions that will improve your IT capabilities and strengthen your overall IT infrastructure.
Why choose Esteps as your IT infrastructure solutions provider?
Esteps IT monitoring and management systems combined with its 24×7 Help Desk Service centers utilize the latest ITSM systems. Remove all of the tasks involved with operating and supporting an ITSM system from your organizations already taxed internal IT staff, allowing strategic IT staff resources to focus on projects and tasks that drive your business forward. Our advanced ITSM platform is easy to implement, fully managed and does not require large upfront investments.
We adapt our IT Service Management (ITSM) processes to meet customer needs, and we are confident in delivering a solution that is quick to implement, with high-service value for immediate return on your investment. Whatever your IT support challenge, our advanced ITSM systems and 24×7 Help Desk Team can solve it.
We Deliver Professional Results for Incident and Service Requests
The ESteps IT infrastructure consulting services is modeled after the Information Technology Infrastructure Management (ITIL) framework for IT Service Management, fine-tuned over years, to align IT service support with your business needs. Our engineers are trained on the methodologies and principles of using an advanced ITSM software platform and following the ITIL process framework, to ensure your incident and service requests are handled professionally, quickly, and on-time. Our service delivery model for incident and service management includes:
- Organization and prioritization of IT service tickets
- Directory services
- Service restoration tracking
- ITSM collaboration and documentation
- ITSM reports and dashboards
- Service configuration management
- IT Asset management
- Policy and contract enforcement
- Change process management
- Full SLA management of service incidents
- Service-level driven reporting and escalation
- Submit issues quickly via email, phone, dedicated web portal
- Self-service web portal updates to issues
- Priority-based queuing and escalation
- Alignment between IT and business processes
- Single point of contact for all IT issues
If you accept that your IT infrastructure is critical to your company and supporting your end-users is equally important, then you want to establish a relationship with an IT Service Management provider like esteps that will be a partner with you, and not a faceless vendor who just sells commodity solutions.
24×7 Help Desk Services Include:
- Calls answered by skilled technical support engineers 24x7x365, not an answering or dispatch service
- Above industry average First Call Resolve (FCR) rate and 40 second hold times
- World Class CAN DO customer service commitment for every request
- Our 24×7 Help Desk professionals strive to exceed client expectations on every call
- Any combination of on-site, dispatched or remote help desk services (staff augmentation)
- Access to your own secure self-service portal to request assistance and view status of tickets
- Private label service and portal branding available
- Access to three redundant Help Desk centers in different states
- Dedicated Account Teams
- Support for desktops, MAC's, laptops, servers, MS exchange, VoIP sets and mobile devices
- Support for multi-location environments, including most international locations
- Tiered service level support with custom Service Level Agreements (SLA) requirements, are available
- All popular operating systems, hardware and software platforms supported
- Remote workstation management available, (including remote troubleshooting of MAC, Windows and Microsoft Office)
- ITIL-based incident and problem management tool sets and processes utilized
- Remote control license support
- New machine setups and training if needed
- New employee on boarding training and exit services
- SSAE16 SOC2 and HIPAA Compliant
- Change management and Configuration management support
- Ability to manage multiple devices at various locations connected to multiple clouds and carriers
- Incident and Problem management through an advanced trouble ticketing platform
- Ticket management and vendor liaison for third party and carrier issues
- Index logs for all critical IT services including remote access logs
- Comprehensive customized monthly reports detailing key SLA metrics and 24×7 Help Desk response times
Don't be at risk because you don't have the skill sets and the coverage to run your IT infrastructure in a 24×7 environment. Contact Us now to learn more.
IT Infrastructure Management Services
- Enterprise Computing Services
- Remote Infrastructure Management
- Database & Middle ware
- Network
- Voice & Security Services
Application Production Support:
- Applications Analysis
- IT Process automation
- Incident & Problem Management
- Application Servers & Web servers
Cloud Solutions
- Cloud Consultancy
- Cloud Infrastructure & Support
- Application Migration Projects
- Mission Critical Applications.
- Cloud based IT infrastructure.
- Cloud Support
Our ITIL Certified consultants will identify top view of organisational requirements for re engineering initiatives and suggest you the best method to reach most cost effective module to meet your expectations. To discuss your requirements drop a mail at itsm@esteps.in
24×7 Help Desk and Support
Our 24×7 Help IT infrastructure consulting services provides responsive user support, management, and reporting—from trained service desk specialists. You gain access to a significant investment in advanced IT monitoring and management platforms when you trust our 24×7 Help Desk Support Services. Organizations avoid spending time and resources on training, expensive trouble ticket service management (ITSM) systems, and support costs.Our Help Desk teams are organized by customer, so they become familiar with your systems and your people. Incidents are resolved by our remote services team or an on-site visit by one of our experienced engineers. We've got you covered.
Our 24×7 Help Desk is staffed with Tier 1, Tier 2, Tier 3, and Tier 4 IT engineers experienced in dealing with problems of any complexity. These trained IT professionals use sophisticated processes and systems to resolve your issues quickly. You get quicker resolutions, less downtime and more productive users. Additionally, almost every one of our clients has reduced their IT Help Desk operating costs.
